Dna helpdesk software

This will help us create a more useful and vibrant community medium. Major Help Desk Portals. Both of these terms are common, but incredibly we also have visitors searching with terms like heldpesk, hepldesk, heldesk, helpdes and even hepdesk!

This portal is designed to bring you a unique blend of independent news, information and interactivity. It's scope covers both help desk software and management issues, as well as specific areas such as call centers, bug tracking and asset management. Over the coming months we will populate the forum with a growing number of articles and features.

If you have something to offer, please do not hesitate to get in touch. Got questions? At the support forum, you can find answers to frequently asked questions about DNA's services. If you cannot find the information you are looking for, just ask a question of your own. When contacting us by e-mail, please state your contact number and some identifying information e.

Service line for customers who need non-urgent customer service and guidance due to, for example, old age or visual, hearing or other impairment. DNA Support forum. Most of our products can be ordered directly to your home from our sales number without any shipping costs.

This means dedicated settings such as internet access, print metering and much more can be applied to specific departments e. Marketing for Facebook. The user can be prevented from logging on to a second PC while still logged on the original PC — or they can log on to the second PC and be automatically logged out of the first PC.

In addition to preventing staff logging in on multiple devices, when required, a user can now be authorised to log on to multiple PCs at once between 1 and 5. A useful feature for roaming staff or technicians who may have several devices.

IT staff are alerted of users who are simultaneously logged into multiple PCs. Following these alerts, IT technicians are able to log the user out and follow up to ensure the login credentials are not being misused. As an extra layer of support for the IT team, the master console password can now be easily reset internally, allowing the IT team to continue its daily tasks without disrupting productivity.

NetSupport DNA allows anyone with a DNA agent installed on their machine if the feature is enabled to locate another logged-on user and then send them a message. This may be useful for staff members that do not have the NetSupport DNA Console installed, but need to find and contact other users in the company.

IT staff can be alerted to users who are simultaneously logged into multiple PCs. Following these alerts, IT technicians are able to review and decide whether to log-out the user and follow up to ensure the login credentials are not being misused. This may be useful if you have a large or complex Tree structure, as it allows you to quickly navigate to the place you want to work with. Other supporting tools include real-time chat and enterprise messaging, a real-time system status view for all devices, as well as a range of system admin features.

The Efficiency View helps businesses to see at a glance if their technology is being used efficiently — helping to reduce any wastage. The unique dashboard highlights key areas of efficiency data, such as:. Armed with this information, businesses can see exactly how their technology is being used and the areas where efficiency can be improved to create cost and time-saving benefits. Plus, compiling this data into one simple-to-read dashboard makes it easy for businesses to quickly see the whole picture.

To help businesses reduce the amount of data they store, a Data Retention Policy can now be set to delete data over days old default mode. The policy can be scheduled to run automatically at any time, on any day or at any interval. The data can be backed up before the policy runs and emails can be sent to notify staff when the process is about to start.

Acceptable Use Policies AUP form an integral part of the key information security policies used by most organisations. It is common practice for new staff to sign an AUP before using company resources for the first time, or to confirm they have read any changes to such a policy whenever it is updated.

Policies can be applied either to specific devices eg PCs in the library for display each time any user logs on, or to users for one-time display and acknowledgement. The Acceptable Use Policy feature can support multiple policies, which can then be formatted for clear presentation. Full tracking and exception reporting is also provided. Individual printers across the enterprise are automatically identified and, from the central console view, costs for printing black and white, colour and so on can be assigned either globally or against each different printer.

Where required, printers can also be excluded from the view. A full overview of printing activities and indicative costs across the enterprise is provided by NetSupport DNA. NetSupport DNA has solved all of our needs and has even more functionality than we expected. NetSupport DNA provides both on-screen and print-optimised reporting. As well as reporting on individual devices, users and departments, NetSupport DNA also features dynamic groups.

These are user-defined and are added to the main company tree. Print-optimised reports are designed for management reporting and can be scheduled for creation and output to a specified file location automatically.

NetSupport also supports custom views for all data; the Query Tool provides users with an easy interface for defining custom views. The query tool uses a simple drag and drop field picker, supported with conditions and sum-based features. The mobile app also includes a QR code scanner to help instantly identify any PC, either from an on-screen QR code displayed by DNA, or from a label fixed to the device.

Histories of all hardware changes as well as any software installs or removals are also shown on the app. With over 30 years of development and over 18 million users, NetSupport Manager is recognised as the best in class for secure, high performance remote control.

Accessed from the DNA console on your desktop, tablet or smartphone, NetSupport Manager provides seamless and secure access to workstations and servers across your enterprise, both locally when in the office, and remotely when on the move. NetSupport Manager features true multi-platform remote control: monitor and view dozens of devices in a single view; transfer of files or updates to one or multiple devices in one go; remotely view and edit the Registry; manage services and processes; conduct an audio chat; share screens or even show your screen to others; access interactive training tools; geolocation, and much more.

An affordable, powerful asset-management suite — and print-monitoring capabilities are a bonus. NetSupport ServiceDesk can be accessed through a web browser by any user from their desktop or mobile device and allows for the customisation of many key features within the solution.

From operator functionality to the creation of specific data entry fields, it can be tailored to fit seamlessly into your organisation. Powerful and customisable workflow rules help ensure delivery of an efficient and timely service in line with agreed service levels, automated email processing helps deliver further time savings and, with NetSupport ServiceDesk's customer-friendly self-service portal, users are able to search for answers before even logging a support request.